Privacy Policy

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, "Vacacioname" seek the processing of personal or sensitive data ("Data") is controlled in order to provide privacy and the right to informational self-determination of the same, we suggest reading this notice and providing data to Vacacioname by any means, constitutes acceptance of this privacy notice.

Data may be transferred, shared and/or transferred to subsidiary companies, subsidiaries, affiliates and suppliers "Vacacioname" within national territory or abroad for commercial purposes of identification, contact, and to better understand the needs of our clients and achieve better service.

Vacacioname may retain as long as the applicable law permits, the information in its database in order to simplify the service for future reservations. The confidentiality, integrity and availability of information is protected by measures of administrative, technical and physical safeguards to prevent damage, loss, alteration, destruction, misuse, unauthorized disclosure or access.

You can exercise rights of access, rectification, cancellation and opposition to the processing of data, submitting a request via e-mail: policy@vacacioname.com. The portal administrator reserves the right to change this Privacy Policy at any time, its ongoing review is recommended.

Reservations Policies

Rates displayed on the website are only valid at the time of listing. The rates apply for their respective positions, just in case you book the desired service, otherwise such fees may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.

When booking, you automatically authorize in writing and / or verbally to use your credit card number to make payment way, and as confirming that you accept the Terms and Conditions and Privacy Policy of "Vacacioname".

All reservations are subject to availability at time of processing your request. The availability can not be guaranteed until full payment is received. For some reservations (properly identified before filling your contact details and credit card), we have to check availability directly with the reservations department before a confirmation.

"Vacacioname" asks for a maximum of 24 hours for the verification of availability and confirmation. To avoid disappointment, you must print your voucher and present it at the time of requiring its paid service. If you want to change or cancel your reservation, please contact as soon as possible, with your assigned Travel Consultant, mentioning your reservation number. "Vacacioname" suggest you carefully read the relevant clause in the CANCELLATION POLICIES. Any change of reservation is subject to availability and re-quote rates. For more information, you should contact your assigned Travel Consultant, mentioning your reservation number. Any firm confirmed by "Vacacioname" reservation provides a control number reservation which you must carry at all times.

Cancellation Policies

All cancellation requests must be submitted by you in writing via e-mail to your assigned Travel Consultant, mentioning your reservation number. Cancellation of reservations for Hotels: When selecting the hotel of your choice, you may consult the links referred Cancellation Policy, the terms and conditions applicable to each Hotel cancellation. But the information you may consult these links, then describes its general "Vacacioname" cancellation policies for most hotels:

• Reservations canceled 15 days or more before the arrival date are subject to a charge of 20% of the total amount of your reservation.
• Reservations canceled 14-3 days before the arrival date are subject to a charge of 2 nights.
• Reservations canceled 2-0 days before arrival, or in case of No Shows will not be refunded. Similarly do not apply refunds for early departures.
• For the seasons of Christmas, New Year and Easter, the cancellation policies are different, if you want information, please contact one of our Travel Advisors.

To Cancel Tour Reservations and / or ground transportation: When booking time, cancellation policies applicable to the specific tour or ground transportation, will automatically be displayed for information. Then "Vacacioname" describes its general cancellation policies, applicable to most tours and transportation services:

• Reservations canceled 3 days or more before the date of service, subject to a charge of 20% of the total amount of your reservation.
• Reservations canceled 2-0 days prior to the date of service, or if not reach, will not be refunded.

"Vacacioname" reserves the right to contract on behalf of you, the services it means specified in these Terms and Conditions precisely the quality and / or contracted categories in terms of carriers, hotels and car rental agencies are concerned regardless of the ultimate provider of services, unless expressly agreed that these will invariably be provided by a particular supplier.

In the event of change of direct service provider, this will be provided by another of equivalent quality, if you use the service, it is understood that such modification consented and shall not claim any compensation or refund. Once "Vacacioname" receive from you the amount of contracted services, whether air, land, lodging, whole (package) or otherwise, "Vacacioname" offers you immediate authorization to issue, issue or purchase air tickets in your name, sticking and accepting both as you "Vacacioname" cancellation policies, issuance and sale of tickets for domestic and international airlines, shipping policies, issuance and sale of airline tickets IATA international and reservation and cancellation policies of the Site.

In the case of contracted services, both domestic and foreign airlines, the cancellation policy operates as follows:

• If you have full and absolute knowledge that any airfare already issued or issued "Vacacioname" and consequently delivered to you or once you have released your confirmation number is not refundable in part or in the total cost under any conditions or circumstances.
• Once air ticket issued for You, "Vacacioname" not responsible for any change of itinerary or any change or error in data provided by you for the issuance of air tickets as may be the case of names , ages, sex, dates, routes, airlines, classes, categories, etc., occurring the same in the case of reservation land and maritime services or cruises.

All services provided in your reservation are direct responsibility of "E-Travel Solution", "PriceRes", "Consolid", "Vacacioname" provider or supplier of services.

Payment Policies

The amount corresponding to your reservation "Vacacioname" will charge immediately data from the credit card you provide for that purpose, provided that the status of your reservation is confirmed, and will appear on your statement with the legend "E-TRAVEL RESERVATION CENTER", "VACACIONAME", "PRICERES", "CONSOLID" or the equivalent legend Provider.

For reservation payments, we accept credit cards Visa, Master Card and American Express*. If you do not have any of these credit cards, you can send a bank transfer. For further information please contact one of our Travel Advisors. The rates published on our website are quoted in several currencies, which are duly specified at the time. In the case of any other currency, the transaction amount will be converted to American at exchange rates prevailing at the date of the transaction Dollars.

Please note that the amount that will appear on your receipt from your credit card, can vary up to three percent as a result of the international fluctuation of currency exchanges. "Vacacioname" is not responsible of such fluctuation. You acknowledge having been informed of the fluctuation of the exchange rate and agree upon the charge in US Dollars. It is noteworthy that for tax reasons invoices are processed after generating payment or having enjoyed (the) service (s) reserved (s).

Disclaimer of Liability

"Vacacioname" serves only as mediators between the client and the provider of tourism services advertised on this page "Vacacioname". The agency carefully select only the most qualified and reputable suppliers to provide the best service, however "Vacacioname" can not assume any responsibility to customers by acts or omissions by providers, under which it has no control or relationship legal on its operations.

You release "Vacacioname" any liability for any failure or non-compliance by the Supplier or direct providers of tourism services, including without limitation any failure or compliance by airlines, hotels, temporary accommodation providers, shipping and all class of boats, water sports providers, car rental agencies, transportation agencies, tour operators, dive, snorkel instructors, golf instructors, instructors of swimming with dolphins, fishing instructors, adventure sports providers and extreme sports, water parks, ecological parks, and in general on any failure or lack of compliance by all those tourist services provided directly by one or more providers and not directly by "Vacacioname".

In the event that the supplier fails to meet any of its services, which has already made the payment, the only resource of reimbursement shall be conducted directly to the provider failed in providing their services, unless the previous failure is caused directly by "Vacacioname". "Vacacioname" assumes no liability to you and you release "Vacacioname" harmless acts, omissions or any complaint or dissatisfaction derived from services provided by the direct providers of services advertised on this website, by virtue of having no control "Vacacioname" or any legal relationship on its personnel, equipment, operations or assets.

"Vacacioname" also not be liable and you release all liability regarding this site:

• The accuracy of the photos displayed on the site, since they are only representative and do not guarantee that on arrival everything is exactly as shown there in and / or the site describes.
• Star rating assigned to the hotels and services as they are based on the interpretation of "Vacacioname" and / or service providers and may differ from the categories reported elsewhere.
• The descriptions of the various promoted services are constantly updated by "Vacacioname" and his best knowledge, but do not guarantee that everything will be exactly the same on arrival.
• Any failure on their part to obtain the documentation required for your trip such as but not limited to, passports, visas, certificates etc.
• Any failure by you to follow the instructions trip including, but not limited to airport departure times, time and date of entry and exit in hotels, coupon redemption policies etc.
• The terms and conditions and / or policies of direct service providers. "Vacacioname" not accept any responsibility and you disclaims any responsibility to the agency as well as all claims, cost, expense or loss that you may incur including any personal injury or third parties, accidents or death, damage to personal property, loss fun, anger, disappointment, distress or frustration, either mental or physical, if they are a result of: Despite the constant updating of the site there is the remote possibility that the validity of some prices have expired or come from wrong information provided by the service providers. If the correct price is less than the amount quoted, "Vacacioname" charge the lower amount. If the correct price is higher than the quoted amount will be reported correctly recording the amount or cancellation of the reservation at its request by disagreeing with the increase in price, delimiting a "Vacacioname" and service provider any liability or payment of compensation for inconvenience caused by the cancellation.

"Vacacioname" it declines any responsibility arising from breach by User of the regulations, rules or conditions established by each contracted service providers. "Vacacioname" reserves the right to refuse any customer at any time.