In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, "Vacacioname" seek the processing of personal or sensitive data ("Data") is controlled in order to provide privacy and the right to informational self-determination of the same, we suggest reading this notice and providing data to Vacacioname by any means, constitutes acceptance of this privacy notice.
Data may be transferred, shared and/or transferred to subsidiary companies, subsidiaries, affiliates and suppliers "Vacacioname" within national territory or abroad for commercial purposes of identification, contact, and to better understand the needs of our clients and achieve better service.
Vacacioname may retain as long as the applicable law permits, the information in its database in order to simplify the service for future reservations. The confidentiality, integrity and availability of information is protected by measures of administrative, technical and physical safeguards to prevent damage, loss, alteration, destruction, misuse, unauthorized disclosure or access.
Rates displayed on the website are only valid at the time of listing. The rates apply for their respective positions, just in case you book the desired service, otherwise such fees may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.
All reservations are subject to availability at time of processing your request. The availability can not be guaranteed until full payment is received. For some reservations (properly identified before filling your contact details and credit card), we have to check availability directly with the reservations department before a confirmation.
"Vacacioname" asks for a maximum of 24 hours for the verification of availability and confirmation. To avoid disappointment, you must print your voucher and present it at the time of requiring its paid service. If you want to change or cancel your reservation, please contact as soon as possible, with your assigned Travel Consultant, mentioning your reservation number. "Vacacioname" suggest you carefully read the relevant clause in the CANCELLATION POLICIES. Any change of reservation is subject to availability and re-quote rates. For more information, you should contact your assigned Travel Consultant, mentioning your reservation number. Any firm confirmed by "Vacacioname" reservation provides a control number reservation which you must carry at all times.
All cancellation requests must be submitted by you in writing via e-mail to your assigned Travel Consultant, mentioning your reservation number. Cancellation of reservations for Hotels: When selecting the hotel of your choice, you may consult the links referred Cancellation Policy, the terms and conditions applicable to each Hotel cancellation. But the information you may consult these links, then describes its general "Vacacioname" cancellation policies for most hotels:
To Cancel Tour Reservations and / or ground transportation: When booking time, cancellation policies applicable to the specific tour or ground transportation, will automatically be displayed for information. Then "Vacacioname" describes its general cancellation policies, applicable to most tours and transportation services:
"Vacacioname" reserves the right to contract on behalf of you, the services it means specified in these Terms and Conditions precisely the quality and / or contracted categories in terms of carriers, hotels and car rental agencies are concerned regardless of the ultimate provider of services, unless expressly agreed that these will invariably be provided by a particular supplier.
In the event of change of direct service provider, this will be provided by another of equivalent quality, if you use the service, it is understood that such modification consented and shall not claim any compensation or refund. Once "Vacacioname" receive from you the amount of contracted services, whether air, land, lodging, whole (package) or otherwise, "Vacacioname" offers you immediate authorization to issue, issue or purchase air tickets in your name, sticking and accepting both as you "Vacacioname" cancellation policies, issuance and sale of tickets for domestic and international airlines, shipping policies, issuance and sale of airline tickets IATA international and reservation and cancellation policies of the Site.
In the case of contracted services, both domestic and foreign airlines, the cancellation policy operates as follows:
All services provided in your reservation are direct responsibility of "E-Travel Solution", "PriceRes", "Consolid", "Vacacioname" provider or supplier of services.
The amount corresponding to your reservation "Vacacioname" will charge immediately data from the credit card you provide for that purpose, provided that the status of your reservation is confirmed, and will appear on your statement with the legend "E-TRAVEL RESERVATION CENTER", "VACACIONAME", "PRICERES", "CONSOLID" or the equivalent legend Provider.
For reservation payments, we accept credit cards Visa, Master Card and American Express*. If you do not have any of these credit cards, you can send a bank transfer. For further information please contact one of our Travel Advisors. The rates published on our website are quoted in several currencies, which are duly specified at the time. In the case of any other currency, the transaction amount will be converted to American at exchange rates prevailing at the date of the transaction Dollars.
Please note that the amount that will appear on your receipt from your credit card, can vary up to three percent as a result of the international fluctuation of currency exchanges. "Vacacioname" is not responsible of such fluctuation. You acknowledge having been informed of the fluctuation of the exchange rate and agree upon the charge in US Dollars. It is noteworthy that for tax reasons invoices are processed after generating payment or having enjoyed (the) service (s) reserved (s).
"Vacacioname" serves only as mediators between the client and the provider of tourism services advertised on this page "Vacacioname". The agency carefully select only the most qualified and reputable suppliers to provide the best service, however "Vacacioname" can not assume any responsibility to customers by acts or omissions by providers, under which it has no control or relationship legal on its operations.
You release "Vacacioname" any liability for any failure or non-compliance by the Supplier or direct providers of tourism services, including without limitation any failure or compliance by airlines, hotels, temporary accommodation providers, shipping and all class of boats, water sports providers, car rental agencies, transportation agencies, tour operators, dive, snorkel instructors, golf instructors, instructors of swimming with dolphins, fishing instructors, adventure sports providers and extreme sports, water parks, ecological parks, and in general on any failure or lack of compliance by all those tourist services provided directly by one or more providers and not directly by "Vacacioname".
In the event that the supplier fails to meet any of its services, which has already made the payment, the only resource of reimbursement shall be conducted directly to the provider failed in providing their services, unless the previous failure is caused directly by "Vacacioname". "Vacacioname" assumes no liability to you and you release "Vacacioname" harmless acts, omissions or any complaint or dissatisfaction derived from services provided by the direct providers of services advertised on this website, by virtue of having no control "Vacacioname" or any legal relationship on its personnel, equipment, operations or assets.
"Vacacioname" also not be liable and you release all liability regarding this site:
"Vacacioname" it declines any responsibility arising from breach by User of the regulations, rules or conditions established by each contracted service providers. "Vacacioname" reserves the right to refuse any customer at any time.
Cancun, Quintana Roo
+52 998 201 5281